Image Defects
If you are experiencing print quality defects, try to generate a cleaning page.
The HP LaserJet Cleaning Utility works on all HP monochrome printers,
regardless of driver type. Also, running the utility at regular intervals can
extend the useful life of the fuser assembly and reduce service procedures.
Cleaning Utility Download
To download the HP LaserJet Cleaning Utility file and obtain instuctions
on how to use it, access the world wide web at Hewlett Packhard
Following are some 'Print Image Defects', giving possible causes.
| Blank Pages |
1/ |
The toner cartridge is empty or defective |
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2/ |
The toner cartridge seal has not been removed |
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3/ |
Call Engineer |
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| Black Pages |
1/ |
The toner cartridge is improperly installed or defective |
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2/ |
Call Engineer |
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| Thin Dark Vertical |
1/ |
The toner cartridge is defective. |
| Black lines |
2/ |
The paper does not meet HP's specifications |
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3/ |
The fuser cleaning wand or the fuser assembly is defective |
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4/ |
Call Engineer |
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| Image Skew |
1/ |
The paper or paper tray is loaded incorrectly |
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2/ |
The paper does not meet HP's specification |
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3/ |
Call Engineer |
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| Image Starts Down |
1/ |
The paper or paper tray is loaded incorrectly |
| Page And Not At |
2/ |
The paper does not meet HP's specification |
| Top Of Page |
3/ |
The leading edge of the paper is curled |
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4/ |
Paper is overloaded |
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5/ |
Call Engineer |
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| Light Print |
1/ |
The paper does not meet HP's Specification |
| Faded Print |
2/ |
The toner cartridge is low of toner or empty |
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3/ |
The print density is improperly set |
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4/ |
Economode is turned on |
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5/ |
Call Engineer |
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| Horizontal Lines |
1/ |
The toner cartridge is incorectly installed or defective |
| Repetitive Defect |
2/ |
Call Engineer |
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| Print Rubs Off |
1/ |
Call Engineer |
| Character Voids |
2/ |
Defective Transparencies |
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3/ |
Printing on the wrong side of the paper |
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4/ |
Call Engineer |
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| Background |
1/ |
The toner cartridge is defective |
| Scatter |
2/ |
The print density is improperly set |
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3/ |
The paper does not meet HP's Specification |
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4/ |
The paper is too wet or too dry (Optimum humidity 40-60%) |
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5/ |
Call Engineer |
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| Back Of The Page |
1/ |
The toner cartridge is defective (Leaking toner) |
| Is Dirty |
2/ |
Call Engineer |
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| Virtical White Lines/ |
1/ |
The toner cartridge is defective or nearly empty |
| Stripes |
2/ |
Call Engineer |
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| Improperly Sized |
1/ |
The software paper size and actual paper size do not match |
| Image |
2/ |
Call Engineer |
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| Smudged Band |
1/ |
Call Engineer |
| Across Page |
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| With Overprint |
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| Toner Smear Down |
1/ |
The toner cartridge is defective |
| Side Of Page |
2/ |
Call Engineer |
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| Vertical Fogged |
1/ |
The toner cartridge is defective |
| Stipes |
2/ |
The paper does not meet HP's Specification |
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3/ |
Call Engineer |
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| Text Missing/ |
1/ |
A foreign object is in the laser beam path |
| Distorted |
2/ |
The toner cartridge is empty or defective |
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3/ |
Call Engineer |
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| Bubble Print |
1/ |
The toner cartridge is defective |
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2/ |
The paper does not meet HP's Specification |
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3/ |
Call Engineer |
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| Charater Leading |
1/ |
The paper does not meet HP's Specification |
| Edge Scatter |
2/ |
Call Engineer |
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| Compressed Print |
1/ |
The toner cartridge is defective |
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2/ |
Call Engineer |
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| Portion Of Page |
1/ |
The page is too complex |
| Is Blank |
2/ |
Not enough memory |
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3/ |
Printing on legal when software is set to letter |
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4/ |
Call Engineer |
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| White Horizontal |
1/ |
The toner cartridge is defective |
| Line |
2/ |
Call Engineer |
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| Horizontal Fogged |
1/ |
The toner cartridge is defective |
| Stripes |
2/ |
Call Engineer |
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| Wavey Print |
1/ |
Call Engineer |
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